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Effective Date 12/02/2019
In order to provide the highest level of service, MES utilizes a Return Materials Authorization (RMA) system. Prior to any product return for any reason, a Return Materials Authorization (RMA) number MUST be obtained from your salesperson.
It is the customer’s responsibility to initiate the RMA process. All correspondence must utilize the official RMA form. This form may be obtained by contacting the Sales Department.
The customer will complete the RMA manual request form and e-mail the completed document to the Sales Department. Once received, the request will be evaluated, and a determination will be made to accept or decline the request. If approved the RMA Sales Department will assign the RMA number and return the form to the customer.
We are under no obligation to give credit on returned goods not accompanied by written authorization. Items returned without a valid RMA number will be returned to the customer at the customer’s expense.
For warranty RMAs, MES will either exchange or repair at our discretion. No Credits will be given to purchase other products. The A/R Department will communicate with you on the RMA status within 14 days of the product return.
If warranty is denied because the product is functional, MES will notify you to pick up the product.
MES does not give refunds. In the instance where you wish to return an item for a credit, please note the following fees.
For items where the product return is denied, MES will notify you to pick up the product.
Once RMA is approved, a credit memo will be issued which can apply to future purchases or open invoices.
For warranty RMAs, the credit memo created will be applied to off-set the warranty invoice.