Customer Guide for Product Returns and Warranties

Effective Date 12/02/2019

In order to provide the highest level of service, MES utilizes a Return Materials Authorization (RMA) system. Prior to any product return for any reason, a Return Materials Authorization (RMA) number MUST be obtained from your salesperson.

It is the customer’s responsibility to initiate the RMA process. All correspondence must utilize the official RMA form. This form may be obtained by contacting the Sales Department.

The customer will complete the RMA manual request form and e-mail the completed document to the Sales Department. Once received, the request will be evaluated, and a determination will be made to accept or decline the request. If approved the RMA Sales Department will assign the RMA number and return the form to the customer.

We are under no obligation to give credit on returned goods not accompanied by written authorization. Items returned without a valid RMA number will be returned to the customer at the customer’s expense.

WARRANTY ITEMS

For  warranty RMAs, MES will either exchange or repair at our discretion.  No Credits will be given to purchase other products. The A/R Department will communicate with you on the RMA status within 14 days of the product return.

If warranty is denied because the product is functional, MES will notify you to pick up the product.

• The product must be picked up within 30 days of notification that the warranty is denied in order to avoid storage fees. The following storage fees apply 30 days.
• 31 to 40 days will be 10% of the total value of the items will be charged as a storage fee.
• 41 to 50 days will be 25% of the total value of the items will be charged as a storage fee.
• 51 to 60 days will be 30% of the total value of the items will be charged as a storage fee.
• More than 60 days will 50% of the total value of the items will be charged as a storage fee.

PRODUCT RETURNS

MES does not give refunds. In the instance where you wish to return an item for a credit, please note the following fees.

• For unopened factory sealed boxes, a 15% restocking fee will be charged it can be waived if customer orders "stock-balancing" at time of RMA (equal or greater value order must be placed while returning).
• For opened box items, a 25% restocking fee will be charged.

For items where the product return is denied, MES will notify you to pick up the product.

• The product must be picked up within 30 days of notification that the return is denied in order to avoid storage fees. The following storage fees apply 30 days.
• 31 to 40 days will be 10% of the total value of the items will be charged as a storage fee.
• 41 to 50 days will be 25% of the total value of the items will be charged as a storage fee.
• 51 to 60 days will be 30% of the total value of the items will be charged as a storage fee.
• More than 60 days will 50% of the total value of the items will be charged as a storage fee.

RMA CREDITS

Once RMA is approved, a credit memo will be issued which can apply to future purchases or open invoices.

For warranty RMAs, the credit memo created will be applied to off-set the warranty invoice.